Some Mi Max users have highlighted WiFi connectivity problems on their devices over the weekend. Our engineers have identified what was causing the issues, and have immediately worked on a solution to fix this yesterday.
We’re releasing an OTA update today which will rectify WiFi connectivity problems for affected Mi Max users. Here are 3 ways in which you can install the update -
Method 1: (Recommended solution using Mobile Data, just 1.3 MB)
Update from the Updater app
*If you see No updates available, don’t worry. It might take some time for updates to push out to devices. You should get the update within a day.
Updating your device via OTA zip (check more details here :https://c.mi.com/in/thread-8978-1-0.html)
For users who were on v188.8.131.52, kindly download the below Update zip file of v184.108.40.206 and follow the process
MIUI 7.5 Global Stable V220.127.116.11
Fix - Couldn't connect to Wi-Fi in some cases
For users who updated their devices to v18.104.22.168, kindly download the below Update zip file of v22.214.171.124 and follow the process
MIUI 7.5 Global Stable V126.96.36.199 - 1.3 MB
Users who are not familiar with the above instructions and who are on 188.8.131.52 , can visit service centers to get it fixed ASAP. This fix is now official and is available with our Mi Exclusive Service centers.
To find the nearest service center, kindly search from the below link
Call our customer care number at 1800 103 6286 (hours: 9am - 6pm everyday) and follow the detailed instructions given by our helpful agents
Note: This OTA update is only for Mi Max users, who are facing issues with Wi-Fi connectivity.
Thank you to all users who raised this issue with us.
Your feedback is always essential in helping us fix issues, so please keep them coming!