Dear Sir/ Madam,
Ref: I bought a [make and model number]mobile phone from you. I have discovered that the phone has the following problems. It has bent from the middle and looks very odd while using. It's been only three months and i really didn't expect this kind of quality from MI. I bought it for my dearest one. I am a loyal customer. This has happened first time with me as i have used few phones of your company. Make sure you will take responsibility of this damage and make it easier to use.
As you are in breach of contract I am entitled to have the phone repaired/replaced or refunded and I would request that you confirm that you will do this within the next few days.makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.