Hi MI community!|
Was just wondering n wanted to share a experience I had today with the MI authorized service center. the one only service center of balasore odisha India. Just for your information this is the only service center in the entire balasore. The experience I had was worst and hands down this was the pathetic customer service I have ever experienced in my life time.
The front desk person who the service center has appointed was rude to the customers and doing what he wanted and according to his rules. I could see him behave rudely to the female customers and senior citizens. As he was aware there was nothing much these people could do as he was sure they would not report these issues to anyone.
2)the token system worked according to the front desk person and token system was over all joke.. Because the system was just for namesake. This was second time I visited the store. The same condition and the same behavior I experienced. The staff was not keep on attending the customers they where more involved in there activities. I do understand customer service is quite a tuff job and it's impossible to keep all the customers happy but at least they can behave by being polite to customers and treating them With respect.
3)when I tried to speak to the front desk person regarding his behavior. he had the most shitty attitude and was not willing to help or assist in anyways. And the number provided in the notice board of there Manger hardly works and he hardly is in the store.
4)there was a long waiting queue in the store when ever I visited the store cos they keep the customer waiting for no reason, there attending customers the staff was busy with there activities.
I am Sharing this experience in this platform because I have been loyal MI customer n aware of the standards they have and they trying to reach. I have experienced MI services in Bangalore which has been of excellent quality. What happen to MI ideology in balasore? Does it differ from state to state?
This being the only authorized service center should reflect the standards is it so hard to maintain the standards in this store.
Or this store believes they can do what ever they want to do it would not be noticed and they would go on harassing the customers.
Hoping to hear other customers experience if they have any. thanks