In order to fulfill the basic functions of our service, the user hereby agrees to allow Xiaomi to collect, process and use personal information which shall include but not be limited to written threads, pictures, comments, replies in the Xiaomi Community, and relevant data types listed in Xiaomi's Private Policy. By selecting "Agree", you agree to Xiaomi's Private Policy and Content Policy .
Agree

Redmi Note 9/S/Pro

[Q&A] Mic/speaker not working during call

2020-07-27 23:53:59
6277 11
During call, neither I can hear the caller's voice nor they can hear mine. I have tried turning on the speaker but it didn't help. However voice calls on WhatsApp work fine. Kindly suggest a solution
2020-07-27 23:53:59
Favorites RateRate
1. Clear cache and data of the dialer first - make sure any permission is missing (check permissions for mic/speaker).
2. Go to CIT mode (tap multipile times on Kernel version to enter CIT mode) and run tests for Receiver and Microphone. If it works, then it's not a hardware issue. If it doesn't, then you may get a replacement from your seller.
3. MAKE A BACKUP and perform a factory reset. Do step #2 again to check.

Cheers! :-)
2020-07-28 07:55:29
Super ModeratorMi Global Community
POCO F1 | Mi MIX 3 | Mi 8 | Redmi Note 9/S/Pro/Max | Redmi 9 series | Redmi Note 11 series
i have the same problem.During test in CIT mode all working fine but when you call someone sometimes there is no sound and no mic during the call. Maybe it is a software bug! please fix it asap!
2020-10-20 19:59:56

Rookie Bunny

6324458955 | from mobile

#3

BugsBunny7614
i have the same problem.During test in CIT mode all working fine but when you call someone sometimes there is no sound and no mic during the call. Maybe it is a software bug! please fix it asap!

Exactly the same bug, during calls. For sure a software bug I have raised a call to waranty support... I will have to return the phone I think... But I prefer wait for a patch...
2020-11-28 04:28:14

Pro Bunny

6375526877 | from Redmi Note 9S

#4

I lost sound in earpiece when I disabled Google Assistant. Had to re-enable and reboot. What I am saying this maybe only  part of the issue thats causing sound problems.
2020-11-28 20:44:07
После перехода с 12.0.2.0 на 12.0.3.0 во время вызова не слышно меня и не слышно абонента
2021-02-27 18:04:53
При наборе с sim я не слышу собеседника и он не слышит меня .как через громкую связь -так же ничего не слышно.По мессенджеру все ок.. Что можно сделать?.Сброс на заводские или откат на пошивку 12.0.2.0 может помочь?
2021-02-27 18:22:26
same happened with me my microphone is also not working. i read guide about mics on microphoneglobe but still in problem
2021-03-04 19:35:34
Может подождать нужно ,что бы новое обновление вышло?
2021-03-05 00:58:43

Rookie Bunny

hamed1124 | from Redmi Note 9 Pro

#9

i have this problem too
this is software issue and plz fix it 😔
2021-03-05 18:01:58
Same issue on the Mi 10T lite.

Mi 12.0.2... global

Still not resolved, carried out the CIT test and both Mics are fine, recorder works and mic during making videos.

it is only present when using loudspeaker or making video calls in Whatsapp or on the dialler

really losing faith in Xiaomi, there is multiple threads on the forums about this issue going back well over a year and it hasn't been resolved. And this is functionality that I use daily, going to return this phone and try a different model.
2021-07-27 19:25:15
please sign in to reply.
Sign In Sign Up

6325232921

Rookie Bunny

  • Followers

    3

  • Threads

    2

  • Replies

    1

  • Points

    13

Read moreGet new

Xiaomi Comm APP

Stay updated on Mi Products and MIUI

Copyright©2010-2021 Xiaomi.com, All Rights Reserved
Quick Reply To Top Return to the list