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[Q & A] "Find device"Can't activate SIM card - Couldn't verify phone number

2020-06-11 01:43:14
8804 10
Hi there! I am a new U.S. Xiaomi user, and so my new Mi Note 10 Pro has been working flawlessly. My service provider is AT&T, and their SIM card seems to work fine in my phone judging by the fact that I am able to send text messages and make phone calls just fine, as well as use data.

However, my only issue is that I have a notification at the top of my screen that has not gone away since I acquired the phone. The notification is from "Xiaomi SIM Activation Service" and it reads:
"Find device"Can't activate SIM card
Couldn't verify phone number

(see screenshot)

If I tap on the notification and click "Try again" to verify the phone number, it brings up a second notification and gets stuck on the step "verifying phone number"
(see screenshot)


I have no idea what to do. How do I solve this issue so that the notification goes away?

Notes & Things I have already tried
  • In my settings, I have already set my "Data roaming" to "Always."
  • I can confirm that I can recieve international texts, and even texts from Xiaomi, because I have received multiple "verification codes" from Xiaomi with no problem (I use Google Messages for my texting app)
  • I have my phone number connected as a verified "Recovery Phone number" for my account security on the Xiaomi website. It successfully verified my phone number when I added it to my account for security.
  • I have tried restarting my phone multiple times.
  • I am running Android 9 PKQ1.190302.001 and MIUI V1.0.9.0.PFDMIXM



How do I get this notification to go away and successfully activate my SIM card?
2020-06-11 01:43:14
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Super moderator

Torlyn | from app

#1

Ah, that old chestnut. Your sim card IS activated, it's just a communication issue with the servers. Not sure how to get rid of the notification though, not without blocking the whole category of notifications.
2020-06-11 02:27:59
Torlyn replied at 2020-06-10 11:27:59
Ah, that old chestnut. Your sim card IS activated, it's just a communication issue with the servers. Not sure how to get rid of the notification though, not without blocking the whole category of notifications.

Ah, so this is a common issue. Any idea what could be causing the "communication error" or how to resolve it? Since my  SIM card *is* activated, I'm assuming that this notification is giving a wrong prognosis?

Thanks for your reply!
2020-06-11 08:19:57

Super moderator

Torlyn | from app

#3

MiNoteProUser
Ah, so this is a common issue. Any idea what could be causing the "communication error" or how to resolve it? Since my  SIM card *is* activated, I'm assuming that this notification is giving a wrong prognosis?

Thanks for your reply!

It is, across quite a few models. I have seen it quite a few times of PAYG sims that didn't have credit, and therefore didn't receive the confirmation sms. That is not the case for you though, so not sure.
2020-06-11 13:49:01

Semi Pro Bunny

PatPatUK | from app

#4

Probably being blocked, its the US.
2020-06-11 14:18:15
Invalid floor, the posts have been deleted #5
PatPatUK replied at 2020-06-10 23:18:15
Probably being blocked, its the US.

I wondered that, but if it's blocked I don't get why I was able to get other confirmation texts from Xiaomi  (see screenshots in OP)
2020-06-13 02:59:15

Semi Pro Bunny

PatPatUK | from app

#7

MiNoteProUser
I wondered that, but if it's blocked I don't get why I was able to get other confirmation texts from Xiaomi  (see screenshots in OP)

might be blocking some specific Chinese servers with what's going on.
2020-06-13 03:01:52

Rookie Bunny

6291564108 | from Mi Note 10

#8

I'm having this same exact issue
2021-01-27 09:38:28

Rookie Bunny

6432065536 | from app

#9

I'm having this same exact issue and I am not in US.<br>
I even reload credits to my number to receive an sms from my provider, which did help until I restarted my phone then it came right back up... was anyone able to solve this problem?
2021-03-21 10:28:21

Rookie Bunny

1685050669 | from Redmi Note 8 Pro

#10

server problem
2021-05-23 21:50:23
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