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Redmi Note 9/S/Pro

[Discussion] Proximity sensor issue in redmi note 9s

2020-06-09 03:20:40
1764 8
Last week I buy redmi note 9s and i face Proximity sensor issue when I make a call through my network or through WhatsApp the screen turned off and the sensor is confused what i can do it's really frustrating pls help?
2020-06-09 03:20:40
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Hi there!

This issue is already reported. You may try to calibrate the sensor as discussed here in this thread : https://c.mi.com/thread-3123657-1-0.html
For some, it has worked, but the proximity sensor needs calibration from the software side in general. Kindly wait for a bug fix.

Cheers! :-)
2020-06-09 09:57:11
Device ModeratorMi Global Community
POCO F1 | Mi MIX 3 | Mi 8 | Redmi Note 9/S/Pro | Redmi 9 series

Rookie Bunny

neonard | from Redmi Note 9S

#2

Hi, when the problem starts go into settings/services&feedback. In the top right corner click on the 3 dots and click on generate reports. Go back to the home or lock screen and replicate the problem. When done go back to sevices&feedbacks and send the error report with all the necessary info added including the report. This has somehow solved this issue for me. Hope this helps
2020-06-09 17:10:04

Rookie Bunny

525687980 | from Redmi Note 9S

#3

doesn't work after re calibrated
have to turn off pocket mode function off to resolve issue
2020-06-10 01:10:27

Rookie Bunny

6324692323 | from Redmi Note 9S

#4

turn off raise to wake
2020-06-10 01:20:42

Advanced Bunny

Charming sid Author | from Redmi Note 9S

#5

i turned off pocket mode off but still issue presisit
2020-06-10 01:23:23

Rookie Bunny

6333076022 | from Redmi Note 9S

#6

Hello everyone.... I've been using Redmi Note 9s for 3 weeks..... it's a nice phone  with great specs but I've faced a problem 5-6 occasions.
When I received a call...I couldn't hear the caller .....only if I switched on the loudspeaker...I could hear the other person...
This happened 5-6 times...
Also my devices hanged while using the phonebook ..... accessing some contacts and it hanged.....i think theres some bug .... anybody else facing the same situation ..
2020-07-03 23:55:34

Advanced Bunny

6336848152 | from app

#7

I have same issue please help
2020-07-04 01:12:51

Rookie Bunny

1659795018 | from Redmi Note 9S

#8

it's just sad to see Xiaomi doesn't care about customers feedback ... these community forums support seems also to be useless as the people replying (moderators) are not consequent with their actions comment there is way too much lack of accountability here ... sorry for the folks having the problems...
2020-07-04 06:15:56
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