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[Q&A] STYJ02YM stuck in Updating

2020-03-27 17:23:29
6232 51
Hello Everyone

I'm trying to update the firmware from the vacuum STYJ02YM fom version 3.5.3_0044 to version 3.5.3_0046 via "Xiaomi Home" app, but it's failing.
It's getting stuck at 80% or 83% and it ends by timeout.
Already tried to reboot the vacuum but didn't help.
The vacumm it's working fine, just cannot update the firmware to the latest build.

- What's the best way for factory reset the vacuum?
- Is there any log's we can capture?
- Is there any official communication channel to Xiaomi Support to report this problem?

Screenshots:
2020-03-27 17:23:29
Favorites11 RateRate

Rookie Bunny

2312486285 | from app

#1

Same here but to version 0047
2020-03-28 01:31:40

I have exactly the same problem !
2020-03-28 19:28:35

Rookie Bunny

1771028887 | from app

#3

It also happened to me tonight. I found your topic while I was searching for my problem
2020-03-29 05:05:42
Same here.
2020-03-29 20:17:02
Same here in Brazil.

:(
2020-03-29 21:15:14
Same here in Germany for same STYJ02YM from 3.5.3_0046 to 3.5.3_0047. Frozen at 80% progress.
2020-03-29 21:28:53

Rookie Bunny

6166585251 | from app

#7

Facing the same issue updating from 0046 to 0047 in Singapore.  
2020-03-30 11:21:51
Same here guys, I tried many many times to update from 44 to 46, even not letting my phone sleep, and it always times out. I got hopeful when I saw the 47 version available, but it's still not going through, I'm stuck on version 44.
2020-03-30 23:15:04
Does any staff actually look at this forum? I can't find a support agent to call.
2020-03-30 23:16:47

Rookie Bunny

6290857748 | from app

#10

Same goes for Turkey. It stucks between 80% and 92%.
2020-03-31 04:54:22
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