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[Xiaomi] Official Statement Regarding Issue of Receiving Stills While Connecting Mi Home Security Camera

2020-01-05 21:15:09
956 30
Hello Mi fans,
​​Xiaomi has always prioritized our users'privacy and information security. We are aware there was an issue of receiving stills while connecting Mi Home Security Camera Basic 1080p on Google Home hub.We apologize for the inconvenience this has caused to our users.

Our team has since acted immediately tosolve the issue and it is now fixed. Upon investigation, we have found out the issue was caused by a cache update on December 26, 2019, which was designed to improve camera streaming quality. This has only happened in extremely rare conditions. In this case, it happened during the integration between Mi Home Security Camera Basic 1080p and the Google Home Hub with a display screen under poor network conditions.

We have also found 1044 users were with such integrations and only a few with extremely poor network conditions might be affected. This issue will not happen if the camera is linked to the Xiaomi’s Mi Home app.

Xiaomi has communicated and fixed this issue with Google, and has also suspended this service until the root cause has been completely solved, to ensure that such issues will not happen again.

2020-01-05 21:15:09
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ᎮᏒᎥᏁፈᏋ | from Redmi Note 4X


thanks for sharing
2020-01-05 21:27:37
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Thanks for sharing.
2020-01-05 21:37:25


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Thanks for information!
2020-01-05 22:18:05

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Chandra12 | from Redmi Note 5


thanks for information
2020-01-05 22:36:43

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2020-01-05 22:53:21

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Dipto78 | from Redmi 7


Thanks For The Information.
2020-01-05 23:07:15
Dipty Prodhan Dipto
Techie Team,Mi Community Bangladesh

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2020-01-05 23:53:21

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Thanks for the info
2020-01-06 00:18:31

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pui07 | from Redmi 5 Plus


2020-01-06 00:26:17

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6279210235 | from Redmi 8


Thanks for the information
2020-01-06 00:43:16
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