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[] Xiaomi Security camera 360 / "Couldn't get camera info"

2019-11-12 14:14:47
3850 6
Whenever I open my camera in the app I get "Couldn't get camera info"To solve this I would need to put the camera on sleep mode, and then wait for a bit, wake the camera again, wait 4-5 seconds and then it will work again.

Is there a way to solve this?
in some other forums, I have seen some ZIP files were provided to update the camera, but all of them the ZIP file doesn't exist anymore.
Can someone please help me with a solution to this?
Thanks in advance.

2019-11-12 14:14:47
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Invalid floor, the posts have been deleted #1

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tam1987 Author |


UPDATE: The update which was pushed today didn't fix the issue
2019-11-13 18:18:05

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tam1987 Author |


UPDATE: Removing the security password at login solved the issue.
2019-11-14 16:30:14
tam1987 replied at 2019-11-14 16:30:14
UPDATE: Removing the security password at login solved the issue.


How you solve the issues?

My xiaomi 360 720P model also face "Couldn't get camera info"

1. Current Firmware: 3.3.6_2018070914 - unable to update to 2018120515

2. Does country region change will affect? from Singapore switch to China cause i bought new item "iR smart control".   
2019-11-21 17:39:09

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6275427947 | from mobile


UPDATE: Removing the security password at login solved the issue.

Hi, I am also facing the same problem.  Could you please tell me how to fix it? Which login password are you referring here.. also note that i am trying to view a shared camera as a member of a group
2019-12-19 11:39:53
Hi, I've 2 Xiaomi Security Camera 720P with the same problem. I downloaded, decompress and copy  tf_recovery.img to  “Mijia Smart Camera PTZ (720P)” folder to the Micro-SD card. Inserted the Micro-SD card into the camera, it restarted as said in the instructions but the same "Couldn't get camera info" message when trying to access the camera.

2020-03-21 21:47:17
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