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Redmi Note 7

[Q&A] Redmi note 7 issues front cam during video call sa FB.

2019-07-16 08:55:02
8354 30
Recently I bought a Redmi Note 7 with big expectation .But I become frustrated when I make a video with Facebook Messenger this phone make a dark blurred front cam and very low quantity video.Ang pangit talaga. hays.. Whats the solution for this? Help!
2019-07-16 08:55:02
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Semi Pro Bunny

RODMINote7 | from Redmi Note 7

#1

Hi! You said you've just recently bought your Redmi Note 7. Check your system update via SETTINGS - ABOUT PHONE - SYSTEM UPDATE. It must be updated to its latest version to fix your problem. If not yet, update your system immediately by tapping CHECK FOR UPDATES. Because the latest Version 3.6.0 had already fixed the quality of Messenger video chat.
2019-07-16 10:28:16

Rookie Bunny

Aka1.6221145859 Author | from Redmi Note 7

#2

hi. thanks for the responce. My device is already miui 10.3.60 version. Still its the same error. the blurred front cam during VC.
2019-07-16 10:34:30

Semi Pro Bunny

RODMINote7 | from Redmi Note 7

#3

6221145859
hi. thanks for the responce. My device is already miui 10.3.60 version. Still its the same error. the blurred front cam during VC.

I'm sorry if I misinformed you about the fix made by the latest MIUI version. I've just recently noticed the problem because it's my first time to try the Messenger's video call in an area with poor lightings. And I can say it's because the default video camera setting of Redmi Note 7's front cam doesn't adjust the exposure level automatically in poor lighting conditions unlike with the other smartphones. That's the reason why it appears dark or blurry on Messenger.
2019-07-16 13:07:48

Rookie Bunny

Aka1.6221145859 Author | from Redmi Note 7

#4

YES! Its like a VGA camera. Sad .  theres no solution for this.
2019-07-16 16:07:33

Device team

3dr14n | from app

#5

Is it the same when you use the front cam form the stock camera app? Xiaomi's development is only within their ecosystem. Third-party apps have their own set of algorithms for their own camera app. If you searched this issue (through Google) about messenger's front cam, you'll see that it's not only Xiaomi/Redmi that's having this. At this point, it's only Messenger development team can fix their own app.
2019-07-16 19:12:49

Rookie Bunny

Aka1.6221145859 Author | from Redmi Note 7

#6

The back and front camera is okay.  But during video call the font camera is blurred and poor quality. This is not normal since the release of the RMN series no fix has been made yet. Many have reported the issue but to no avail. It seems redmi hasnt done anything to fix it. Even with Skype and viber and maybe other video calling apps too. Very frustrating.
2019-07-16 20:32:11

Advanced Bunny

Scorpio girl | from Redmi Note 7

#7

Same issue here
2019-07-16 23:40:31

Rookie Bunny

6184048999 | from Redmi 5 Plus

#8

My classmate also have RN7 during our VC we don't experienced things like that
2019-07-17 03:56:03
RODMINote7 replied at 2019-07-16 22:28:16
Hi! You said you've just recently bought your Redmi Note 7. Check your system update via SETTINGS - ABOUT PHONE - SYSTEM UPDATE. It must be updated to its latest version to fix your problem. If not yet, update your system immediately by tapping CHECK FOR UPDATES. Because the latest Version 3.6.0 had already fixed the quality of Messenger video chat.

any update kung na-fix na yung issue? kind frustrating talaga sa panget na quality ng video call sa messenger. or anyone na nagtry sa ibang platform using video call? please let us know and post your sample.
2019-07-31 10:06:15

Semi Pro Bunny

RODMINote7 | from Redmi Note 7

#10

6227108373
any update kung na-fix na yung issue? kind frustrating talaga sa panget na quality ng video call sa messenger. or anyone na nagtry sa ibang platform using video call? please let us know and post your sample.

I've already sent a report to the Xiaomi Bug Hunter Team via Mi Community (Other Countries). But their reply is only this...
2019-07-31 10:10:49
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