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Redmi Note 5/Pro

[Q&A] Mi Cloud / Find Device

2019-06-15 15:40:19
896 17
Hi everybody , i opened Mi Cloud to check all the app sync items and settings today. I found that i cant locate my phone through Mi Cloud either by phone or pc browser . It showing my device is offline ... Is there anyone met the same problem ?
2019-06-15 15:40:19
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Device team

[John_Doe] | from Redmi Note 5

#1

I will try it, but at the moment I can't Open the Mi Cloud, theres only a White Screen ! Do You have enabled the Location / GPS !? Try with mobile Datas !
2019-06-15 16:08:47

Advanced Bunny

1821328477 Author | from Redmi Note 5

#2

[John_Doe]
I will try it, but at the moment I can't Open the Mi Cloud, theres only a White Screen ! Do You have enabled the Location / GPS !? Try with mobile Datas !

Hi John , thanks for your reply. My location service is on .... Tried mobile data and showing device offline too .
2019-06-15 16:39:03

Device team

[John_Doe] | from Redmi Note 5

#3

1821328477
Hi John , thanks for your reply. My location service is on .... Tried mobile data and showing device offline too .

But on Your Screenshot there is a Map showing a Note 5 , or is it a wrong Location, so Tracking seems to Work , or Not !?
2019-06-15 16:43:55

Advanced Bunny

1821328477 Author | from Redmi Note 5

#4

[John_Doe]
But on Your Screenshot there is a Map showing a Note 5 , or is it a wrong Location, so Tracking seems to Work , or Not !? Like I said, I will also try as soon as I can reach the Mi Cloud !

The screenshot is showing the last time location i check my Mi Cloud on March. and yes , the gps is working on my device , google map , waze and find my device (Google) are working well .... Only Mi Cloud is not working right there
2019-06-15 17:04:34
[John_Doe] replied at 2019-06-15 21:43:55
But on Your Screenshot there is a Map showing a Note 5 , or is it a wrong Location, so Tracking seems to Work , or Not !? Like I said, I will also try as soon as I can reach the Mi Cloud !

   That looks like an offline screenshot . Device tracking will show where your last known online location was .


         If you have google services Find Device enabled what do you see if you go to myaccount.google.com ?   Find Device
2019-06-15 17:06:26

Device team

[John_Doe] | from Redmi Note 5

#6

1821328477
The screenshot is showing the last time location i check my Mi Cloud on March. and yes , the gps is working on my device , google map , waze and find my device (Google) are working well .... Only Mi Cloud is not working right there

Ah Ok ... never used it before, so ...I will try later and let You know !
2019-06-15 17:08:29

Advanced Bunny

1821328477 Author | from Redmi Note 5

#7

[John_Doe]
Ah Ok ... never used it before, so ...and I See it's an old Date ! will try later and let You know !

Thanks John , take your time .....
2019-06-15 17:19:10

Advanced Bunny

1821328477 Author | from Redmi Note 5

#8

Sarge7
That looks like an offline screenshot . Device tracking will show where your last known online location was .

Google find device is working well , only Mi Cloud isn't
2019-06-15 17:20:21
1821328477 replied at 2019-06-15 22:20:21
Google find device is working well , only Mi Cloud isn't

  You posted answer to my question regards google tracking as i was typing and posting .
      Seems to be a problem in micloud for now .
          My device is not to hand right now but i'm sure others will update us
2019-06-15 17:45:21

Advanced Bunny

1821328477 Author | from Redmi Note 5

#10

[John_Doe]
Ah Ok ... never used it before, so ...I will try later and let You know !

Hi John ,I can locate my device through Mi Cloud now , but it still showing my device is offline . Maybe there are some problems on Mi Cloud server .......
2019-06-15 17:51:51
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