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[Chat] Fedex Delivery on Mi3 and Powerbank

2014-07-23 22:27:05
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This post was edited by Huzaifah at 10:29, Jul-24-2014

Hi Fans

I have 2 cases regarding delivery by Fedex. For the 1st time, I have an issue for the Mi3 sets. It had been hold at HQ for about 7 days. After I lodge 3 times of complains to the customer service, then they can arrange the delivery immediately. Usually by UPS it will take about 5-7 days but by Fedex it took the Mi3 to arrive to my doorsteps for about 2 weeks.

2nd time I have bad experience with Fedex. My order on Power Bank normally arrived at office on the next week Tuesday, but with Fedex,the item was hold atHQ for this two days and estimated to deliver on 24 July 2014 (today). But,this morning when I check the tracking status, the ETA was changed from 24th to 31st of July. When I called the customer service for clarification, they said that they had deal with Xiaomi China and the ETA changed from 24th to 31st. I'm so mad because I put delivery address at my office. If the item arrived on 31st, i'm on leave for Raya holiday. When I'm demand the item to be delivered by today or tomorrow, they said they cannot do anything or I have to self-collect at Kota Damansara. I'm so pissed of when know that Xiaomi China agreed to change the ETA date. But, I have to wait the item arrive next week and ask my officemate to sign the received item.

Guys, are u also face same problem as mine?
2014-07-23 22:27:05
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This post was edited by Owen_Choo at 10:48, Jul-24-2014

I ordered 2 10400mAh Mi Powerbanks on 08/07/2014 and they were delivered using Fedex. For normal case, as far as Fedex delivery is concern, the package was expected to reach on the 14th or latest 15th. While my other friends have received their orders (same batch) on 14th, my package was nowhere to find. I had been checking on their local agent daily but it disappointed me everyday.

On 17th morning, someone from Fedex called me to confirm my address. I expected the package will be sent to me on the 2nd day but it didn't. On 21st, I was out of patience. I called Fedex toll free line to lodge my complain. The person said they'll check with their appointed agents and ask the agent to contact me, but no one have contacted me.

On 22nd, I wrote an email to Fedex. It took quite long for Fedex to reply and the person said they'll investigate and let me know the result as soon as possible, but I didn't get any update after that.

On 23rd, again... I called Fedex to verify. Only then the person said he'll call the local agent to confirm where my thing is and asked the local agent to call me. After about 10 minutes, the local agent called up to inform my package was at their center and I could collect it any time.  Just a minute after that, the Fedex operator called me up to confirm that if the local agent had already contacted me.

That's my experience. Order on 8th and reached me on 23rd, almost 3 weeks, but grateful that at least I got my stuff!
2014-07-23 22:45:11

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328777690 Author |

#2


Yup, the item still arrived eventhough a bit late. But we expect the thing arrived based on early ETA given and the norms before which item arrived within 5-7 days
2014-07-23 23:40:14

My ETA was written "21/07/2014". But when I lodge complain to Fedex through email earlier than the date as the delivery already exceeded a week which for me is not normal, the person replied my email just threw this:

"The shipment estimated delivery is 07/21 subject to customs clearance."

So, that make me no choice but only lodge the complain again on 07/21 when I still haven't receive my package. At that time.. the ETA on Fedex tracking already change to "N/A".
2014-07-23 23:59:07

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328777690 Author |

#4


you should check the tracking at website. Sometime they hold at HQ for a long time.
2014-07-24 00:30:25

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328777690 Author |

#5


I don't think so. Maybe Fedex Malaysia short of staff/ delivery man
2014-07-24 20:31:15

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328777690 Author |

#6


Yup,I'm facing this problem within a month
2014-07-24 20:31:42
I hope u all understand this is Malaysia and somemore now is PUASA MTH all there delivery will be delay.As we know on puasa all the GOV services is also slow down.
Please be patient b'cos is Malaysia
2014-07-24 22:08:10

Rookie Bunny

328777690 Author |

#8

haiya...not all puasa post become slow. Pos Laju ok maaa. I think not enough stuff..hahaha
2014-07-24 22:22:18

Rookie Bunny

328777690 Author |

#9


thank you..hehhe
2014-07-29 10:55:34
Yes I agree with OP ... My purchase on 22/07/2014 stuck at "Processing Items" for a week and today(29/07/2014) finally goes to "Preparing for Shipment"... I had contact chat support and XiaoMi said that it is in normal condition but I'm not sure why it took them so long to process all the items.. My guess would be there are too many orders :P
2014-07-29 11:08:50
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