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Mi A2

[Discussion] USB connection not working

2019-04-15 12:11:12
11179 16
I brought a new MiA2 for my mom 3 days ago and am facing a wierd issue with the USB connection.


When connected using usb to laptop or computer, the phone shows usb not connected under settings-connected devices. The phone starts getting charged but I do not get a drop-down in the slider to select usb transfer. Even the laptop does not detect any connected device.


I have tried connecting it ot different laptops and with a different usb type-c cable as well but that also did not work. The laptops used had both usb 2.0 and 3.0 ports and were running on windows 10.


The phone gets charged properly when connected to the charger provided in the box and shows charging rapidly. The earphones also work absolutely fine when connected via the provided type-c to audio connector.


The phone is brand new and is still on Oreo.
I looked for solutions using google for the issue - and enabling and disabling usb debigging also did not fix the issue. Althought the phone is new, I performed a Master Reset and that also did not help.  


Any quick help is appreciated. Thank you!

2019-04-15 12:11:12
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Moderator

Tanvir Ahammad | from Mi A1

#1

Dear User
At first update your device then try it again and give feedback.
2019-04-15 17:24:12
Regards,
TANVIR AHAMMAD
Moderator, Mi Community Bangladesh

Advanced Bunny

y5krahul Author |

#2

Tanvir Ahammad replied at 2019-04-15 14:54:12
Dear User
At first update your device then try it again and give feedback.

Hi Tanvir,
I had ordered 2 MiA2s.. the other MiA2 with the same version on android oreo does not have this issue. In the mean time, I have contacted the seller amazon and waiting for them to get back to me...
2019-04-15 17:34:16

Moderator

Tanvir Ahammad | from Mi A1

#3

1719418569
Hi Tanvir,
I had ordered 2 MiA2s.. the other MiA2 with the same version on android oreo does not h ...

I think your phone isn't official product.
2019-04-15 19:23:50
Regards,
TANVIR AHAMMAD
Moderator, Mi Community Bangladesh

Advanced Bunny

y5krahul Author |

#4

Tanvir Ahammad replied at 2019-04-15 19:23:50
I think your phone isn't official product.

Its absolutely an official product and I had ordered it from Amazon not from any local vendor.
2019-04-16 16:11:55

Moderator

Tanvir Ahammad | from Mi A1

#5

1719418569
Its absolutely an official product and I had ordered it from Amazon not from any local vendor.

Can you send your IMEI code on PM
2019-04-16 17:04:26
Regards,
TANVIR AHAMMAD
Moderator, Mi Community Bangladesh

Advanced Bunny

y5krahul Author |

#6

Tanvir Ahammad replied at 2019-04-16 14:34:26
Can you send your IMEI code on PM

Amazon sent a technical expert to my place and he confirmed the device is indeed faulty. Amazon will provide me a replacement MI A2 :)
2019-04-19 15:11:16

Rookie Bunny

Basto | from app

#7

mine too, did you find the solution
2019-06-13 02:35:36

Advanced Bunny

y5krahul Author |

#8

6156738438 replied at 2019-06-13 00:05:36
mine too, did you find the solution

no it seems like defect in the motherboard... hence Amazon provided me a replacement device as it was faulty out of the box... if ur facing the same issue, you will need to visit the service center to get it repaired...
2019-06-17 12:57:35

Rookie Bunny

1823231418 | from app

#9

I have one A2 with the same problem.
Is changing the motherboard the only solutión?
i have to send rhe phone to Aliexpress Seller in Hong Kong second time. First the phone now charges but have no data USB Transfer link, nor OTG in USB...
The Seller has not offered me the return of terminal nor change this seems a common problem.
2019-08-31 04:52:23
Invalid floor, the posts have been deleted #10
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y5krahul

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