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POCOPHONE

[Discussion] I have a problem with my Pocophone F1 finger print sensor. What to do?

2019-03-19 11:55:35
9459 21
Just earlier this afternoon I was baffled why my fingerprint scanner doesn't work to unlock the phone. What I did was that I first cleaned the sensor using clean cloth, but still it doesn't work. So I check my camera and uses the Fingerprint Sensor to take a selfie but still it doesn't work. From that moment I started to wonder why. So What I did was to go the settings and look for the FP settings. To my surprise, I can't even find the setting for FP. So I reboot the phone thinking it will be okay. As the phone started, the Fingerprint still doesn't work. I went again to the settings and tried to change in different regions( India and HK. But I am from Philippines ) Still nothing happened. The last resort I did was to go back again to settings and access the CIT/Develpers Options and made some random test about my phone finger print. Now I don't know what to do because when I went to test the Fingerprint Sensor, it says that "Unknown Fod Sensor Type. Test failed." The way I understood it is that this might be hardware issue.
I didn't yet post this in some social medias platform about this issue because I believe relating it here first will be the right most thing to do. I don't want to rant and say something negative about the phone I purchased because I believe that there is valid and reasonable reason for this issue. I just hope that this post will not be ignored.
Btw my MIUI version is the latest. MIUI 10.2.3.0And I have already notified the seller of my unit and they already mentioned that it is still on warranty. (But they don't have service center in our place)
Let's talk about this fruitfully. Thanks.
2019-03-19 11:55:35
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Moving thread to POCOPHONE F1's subforum.

Hello!

Sad to hear this. Were there any modifications made by the user? Because before going to a service center, we must first be sure of the problem. Where are you located by the way, and was the phone purchased from an official/authorized seller?
2019-03-19 12:09:51

Rookie Bunny

1885735220 Author | from app

#2

I didn't do any modifications in my phone be because I am afraid this might cause serious problems. It was just all of the sudden when I pulled out my phone from my pocket to check if I got notification then I realized that the fingerprint sensor don't work. I have already contacted the seller of my unit online. (Since I purchased it online thru Shopee Ph - Xiaomi Official Store) they were telling me to go to the nearest service center, but sad to say they don't have any here in Zamboanga City, Philippines, 7000. The nearest is in Cagayan de Oro which will cost me roughly 4,000 Php for fare back and forth as well as accommodation. btw, thanks for your response.
2019-03-19 12:21:28

Rookie Bunny

1885735220 Author | from app

#3

btw I have PM you sir.
2019-03-19 12:21:44

Rookie Bunny

1617283662 | from mobile

#4

I am also facing the same issue in my Poco F1 mobile phone. Checked in the CIT test and getting "Unknown Fed Sensor Type" Test failed. MIUI 10.2.3.0
2019-04-09 11:22:02

Rookie Bunny

1885735220 Author | from app

#5

1617283662
I am also facing the same issue in my Poco F1 mobile phone. Checked in the CIT test and getting &quo ...

we have the same issue. when I run the CIT it shows the same message. i was advised to submit my for for system repair. but haven't done it yet bc the centers are far away from my place.
2019-04-09 12:14:09
is this a hardware issue? I am having similar problems with my phone. the sensor will stop working out of the blue. I have to restart my phone to fix the issue, but of course it's annoying to deal with. Has happened to me 4 times already i bought this phone just last month
2019-05-16 11:17:28

Rookie Bunny

1885735220 Author | from app

#7

worm_guard
is this a hardware issue? I am having similar problems with my phone. the sensor will stop working o ...

i was able to went to one of the service center of Xiaomi, sad to say mine was a hardware issue. thus, restarting my phone is not a good idea. according to the technician, the flex of my fingerprint scanner is somewhat twisted due to factory assembly. sad lah.
2019-05-16 11:30:35

Rookie Bunny

6204013566 | from mobile

#8

Im having the same issue right now. After an update the fingerprint sensor suddenly stop. Should i go to the nearest service center?
2019-06-14 12:57:38

Rookie Bunny

1626783399 | from mobile

#9

I'm having the same issue even the fingerprint option is not there in setting.
2019-07-09 08:32:55
1626783399 replied at 2019-07-09 06:32:55
I'm having the same issue even the fingerprint option is not there in setting.

I am also facing the same issue
2019-09-12 22:12:19
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