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I got the exact same problem and can’t use my scale I bought yesterday.
This is happening both on my iPhone X and on my Xiaomi mi a1.
Is a big fail after buying a new Xiaomi product that without the app is useless
Exactly the same - I’ve bought my wife a new watch, couldn’t log into the APP, I’ve signed out of my APP to check to see if she could log in and now I can’t even get back into mine!!! Must be sorted ASAP!