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Redmi Note 9/S/Pro

[Other] ETA for system bug fixing or refund

2020-08-05 09:06:12

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happybuddhist replied at 2020-08-05 04:19:10
The list provided there is for China ROM only. It doesn't apply to us. Note that many of the devices mentioned there running Global ROM has already received / are receiving Beta Stable / Stable versions of MIUI 12. For updates on Global ROM, you may check out the MIUI 12 Global Update Tracker here : https://c.mi.com/thread-3126620-1-0.html

I am aware of the bugs in this device as I am the one updating these to the relevant team. But as you know, I don't handle the development and I can only share the details I've been given by them. So for now, we don't have an ETA. For all we know, many of the issues in Note 9 got fixed when it got MIUI 12. Note that it received the update first because it has a Chinese variant (Redmi 10X 4G) which already got MIUI 12. Since this variant doesn't have a similar Chinese counterpart, we may have to wait. But I would suggest not follow the Chinese list as many of those devices have already got MIUI 12 (atleast the new ones). So kindly have patience.

Thank you for your answer, but waiting is not an option anymore.

Italian customer service told me that Galileo is not supported in Redmi Note 9 Pro, so according to italian and european law I want to be refund.

Please let me know how to get refunded.
2020-08-05 21:04:52
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happybuddhist replied at 2020-08-05 15:08:53
Just checked with the team. They have been told by the devs that Galileo is not supported. But yes - it was advertised in the official website, like we had discussed in another thread. You may contact the customer service for further proceedings. Since this is a user-based community, we cannot do anything regarding refunds. You'll get better response in this regard by the service team.

Thank you for your answer, but what a disappointment {:4_114:}
2020-08-05 21:14:19
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