Elaine2046 replied at 2020-01-18 05:53:33
Hello, regarding your concern on gift packs delivery, due to Chinese New Year approaching, the delivery system will not be working until the holiday ends. We will send you soon after that. Thanks for your patience and understanding.

Hi, dear admin!

It's been 3 months since you wrote this answer. A lot has happened over that time, okay. It's like an Earth pandemic. But no additional information was sent to us from you, other moderators, or any other official. What's going on? Why is there no answer? Who should I write to?

If Xiaomi won't send us the gifts we won, please let us know so we don't waste our time.

I wish you a good day.