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[Other] Issue with Roborock T65

2019-04-29 17:44:16
717 8

Hello,


I just receiver the roborock t65 and after the installation in the app mi home,I ve got à message saying  the robot you purchased can not use plug-ins without authentification please contact the dealer,,,,
Are you facing the same issue ?



Can you please advise


Regards
2019-04-29 17:44:16
Favorites1 RateRate
Hello,

Where do you live. Afaik. The T6 is only for Domestic users(China)..
Best is to send out a email to support@roborock-eu.com.

Could you reply back here when you receive an answer/solution etc
Best regards,
2019-04-30 09:47:32
I had a reply from Roborock support and they said that the robot is useless outside china really disappointed
2019-05-01 16:04:34
Hello I was afraid this would be the answer..Third party sellers should not sell this outside China.
Have you contacted the seller?


Best regards,

2019-05-02 13:31:10
Yes but no reply
2019-05-02 18:16:14

Moderator

hanizzo | from Mi MIX 2S

#5

1735123149
Yes but no reply

if you have paid with PayPal and the seller did not mention it is not working in certain areas you can try to open a dispute..

best regards,
2019-05-03 04:47:13
Hi, have you tried to set China region and set the Beijing time? I want to buy Roborock T6 for Italy, but I'm afraid it won't work in Europe.
I found this link:
https://www.iphone-ticker.de/xia ... -stockwerke-129430/

I look forward to your test with the China region.

Hi.
2019-05-06 11:16:10

Moderator

hanizzo | from Mi MIX 2S

#7

6186308210
Hi, have you tried to set China region and set the Beijing time? I want to buy Roborock T6 for Italy ...

No, please do not buy T6!
Wait for the S6:)

best regards
2019-05-06 17:15:35
6186308210 відповів о 2019-05-06 18:16:10
Hi, have you tried to set China region and set the Beijing time? I want to buy Roborock T6 for Italy, but I'm afraid it won't work in Europe.
I found this link:
https://www.iphone-ticker.de/xiaomi-eu-geraete-lehnen-china-server-ab-neato-botvac-unterscheidet-stockwerke-129430/

On a device with mi home (android / ios), select the Beijing time zone. Your mobile device will display the time of China, but everything will work. Thanks for the tip https://youtu.be/eMPvrxa7-mk
2019-05-22 06:57:43
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