Bhubaneswar

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[Discussion] service centre quality

2016-12-01 12:56 AM

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Xiaomi customer service is pathetic in odisha.. We have only 1 service centre for the whole state.. The service quality is pretty poor and customer load is humongous... You have to wait the whole day just to get ur number and chance to tlk with the customer service representative... They are very ill behaved and behave as if they are doing favour on u by servicing ur phone... They are pretty slow and incompetent... They dnt even know what is fastboot rom and recovery mode in xiaomi devices.. They don't respond to your queries and lack the basic understanding of software.. Anything software related ask them they have only one solution "switch off ur phone sir and switch it back on it will be alright" this is their default solutions to all software related problems... I hope higher management in xiaomi listens necessary steps to rectify this bad state of customer service in bhubaneswar service center..

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2016-12-01 12:56 AM
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swastikswaroop | from Redmi Note 3

#1

Edited by swastikswaroop at 2016-12-20 09:49 PM

There are 5 service centers now.  

from app

from app

2016-12-02 04:08 PM
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Bunny Tripathy Author | from MI MAX

#2

Yah.. Let me visit the service centre in cuttack to see its condition...
2016-12-02 04:24 PM
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Master Bunny

Kukun Mishra | from Redmi Note 3

#3

Don't go , you may disappointed with there service...
2016-12-20 02:24 PM
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yes.. i also  visited  the service center at Bhubaneswar.. ...Couple of thing i like abut also..disliked ...few things..
...

Disliked
1.
They dont have a land line phone  number to whom we can call aback to track about the product..if it is ready or not..

2. When some one ask they say we will call back when your product is ready..
3. Need more   service engineers..as few engineers and more people at front part..

Likes

3. the place where it is now is a good place....
4. sitting arrangement is bit  good
5.parking space is enough
2016-12-28 10:35 AM
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Advanced Bunny

Bunny Tripathy Author | from MI MAX

#5

What about waiting period to get ur phone check
2016-12-28 11:00 AM
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Anand_Singh | from app

#6

A lot of service centres lack basic costumer satisfaction.
2016-12-28 12:00 PM
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Bunny Tripathy replied at 2016-12-28 11:00 AM
What about waiting period to get ur phone check

buddy..the waiting period depends on the  token no..u got after entering to service center..
...usually 1 hr to 1.5 hr at maximum..if you are lucky..

2016-12-30 02:51 PM
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Anand_Singh replied at 2016-12-28 12:00 PM
A lot of service centres lack basic costumer satisfaction.

i agree to that.. but.. more no. of service center  will solve the issue.. i guess
2016-12-30 02:53 PM
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Rookie Bunny

1549298419 | from Redmi Note 3

#9

anybody has been to Cuttack service centre?
2017-01-09 08:40 PM
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Anybody with experience in Cuttack service centre?
2017-01-09 08:46 PM
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