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Mi MIX 3

[Q&A] Dropped - screen dead :(

2019-10-20 18:33:50
218 2
Hi all - dropped my Mix 3 - no outward damage, but the screen is now blank. I can tell the phone is still alive because I can hear text messages, and I can also tell the screen is responding to my touch because it vibrates when I try to do the pattern unlock. However - no light on the screen at all.

1. Any advice on how I can copy the content on the phone? (can touch the screen to change from USB charge so can connect with a computer)
2. Any advice in general on this?

Thank you,

2019-10-20 18:33:50
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Since you can change the USB configuration, you could easily connect your device to your PC and copy the contents to it. I hope your contacts should be backed up in Google or Mi Account, so that should be okay. If you haven't backed up media, then you can copy it to your PC. Then the question is on the app data. You can copy the data too, but you'll have to install these apps if the service center does a factory reset after the screen replacement. But normally, they don't have to do it since it's just hardware replacement, but a backup is always preferred.

Kindly visit your nearest service center to get your screen replaced. Since this is a user-induced damage, you won't be getting a warranty. For the replacement costs, kindly contact the service center.

Cheers! :-)
2019-10-20 20:51:17
Thanks for the reply. Fortunately almost everything important  is backed up so sad though :( the screen is fine no scratches or cracks -  just blank!
2019-10-21 12:58:24
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Mark Trudinger

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