In order to fulfill the basic functions of our service, the user hereby agrees to allow Xiaomi to collect, process and use personal information which shall include but not be limited to written threads, pictures, comments, replies in the Mi Community, and relevant data types listed in Xiaomi's Private Policy. By selecting "Agree", you agree to Xiaomi's Private Policy and Content Policy .
Agree

Redmi 5/Plus

[Q&A] How do I unlock my device?

2019-09-09 12:17:27
161 4

I have done "fatory reset" to my phone, because the phone had a "disturbing virus" and it became locked!!!
I do not understand why on earth should something like this happen on a device that I paid for and it is my privet property???
I would very much appreciate if Xiaomi company will tell me what should I do in order to unlock it?
I have the receipt, and I'll provide any document needed in order to win back my beloved phone!!!
Please HELP



2019-09-09 12:17:27
Favorites RateRate

Master Bunny

tZe_vitamin | from Redmi Note 7

#1

if you can not unlocked it with your phone password after factory reset, use Google account. I have also problem after restarting and factory reset phone,to unlock it ,phone wasn't accepting my password,so I use Google account
2019-09-09 14:36:42
Use this link and follow the instructions step by step.
https://www.mi.com/en/support/contact/
2019-09-10 01:21:00

Rookie Bunny

6228304626 Author |

#3

AP1972 replied at 2019-09-10 08:21:00
Use this link and follow the instructions step by step.
https://www.mi.com/en/support/contact/

Thank you for your reply.
But the link you gave me is wrong. It is an address page.
I'll be very happy if you'll give me a link for unlocking procedure.
Best regards :)
2019-09-14 13:13:08
6228304626 replied at 2019-09-14 20:13:08
Thank you for your reply.
But the link you gave me is wrong. It is an address page.
I'll be very happy if you'll give me a link for unlocking procedure.

That's right, you need to select your country at the address and send a request to customer support to unlock.
2019-09-15 01:08:20
please sign in to reply.
Sign In Sign Up

6228304626

Rookie Bunny

  • Followers

    0

  • Threads

    1

  • Replies

    1

  • Points

    8

Read moreGet new
Copyright©2016-2019 Xiaomi.com, All Rights Reserved
Content Policy
Quick Reply To Top Return to the list