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MIUI General

[Q&A] 3 Must Do Steps to provide feedback for Xiaomi to fix hardware, software & app-related BUGS!

2019-07-11 05:06:50
807 14

Hello Mi Fans!
The development of many types of hardware (phones) and software (MIUI) would inevitably lead to bugs and problems that we face while using our phones. It is important to us that we listen to your feedback to constantly fix bugs!

While Mi Community is a platform for users to inquire about their problems, Xiaomi has actually put in place several channels to listen to users' feedback! I have summarised a step-by-step guide how to properly provide feedback to Xiaomi to fix all hardware, software & app-related BUGS! By using these feedback channels, our developers will be able to fix the bugs!

Step 1: Using Xiaomi Feedback App
1. Using the Feedback APP on your Xiaomi phone.




2. Enter the Feedback App. Mark your report accordingly- whether it is an issue or suggestion. Describe the issue with detailed information. Attaching some pictures/screenshots will help the developers in solving the bug.




3. Click "Select Item".



4. Click "Select item" to select issue category. If you cannot find a suitable item, please select Other errors.




4. Click "Select app name" if your issue is related to an app you are using.



5. Click on the app you are having the issues with.



6. Recommended to Input phone number and email so that our developers may contact you for further investigation. Select Add logs option. Tap Send to finish submitting by agreeing to T&C's.







7. You can tap account icon to review your submitted reports. You can also find comments added by developers and reply to them as well.




Step2: Capture a Log and send it
Bug Catching (284 Log) - you can also dial numbers to report issues.
  • Dial *#*#284#*#* after issue occurs.
  • Wait for bug report to be created
  • You can find Bugreport in in FileExplorer/Storage/MIUI/debug_log/bugreport-XXXX-XX-XX-XXXXXX.zip”.




Step 3: Capture a Modem Log to send it with the feedback file
Modem Log Catching
1. Dial *#*#995#*#* before issue occurs
2. Reproduce the issue and take a screenshot when the issue occurs.
3. Dial *#*#995#*#* again, it will stop catching log.
4. Modem log file directory is "Explorer/Storage/diag_logs/2017XXXX_XXXXX“, it will name with the date and time



This concludes the best ways to feedback to Xiaomi your issues or problems.




Please exhaust all this options before coming to the community as Xiaomi Development Team are best supporting with these issues as us Mods and Users can only make uneducationed guesses or suggestions must of the time.



Orginal Thread by 谭将俊 (Tham Jiang Jun) and edited by GunplaMad for UK Community.
https://c.mi.com/space-uid-2200302184.html









2019-07-11 05:06:50
Favorites13 RateRate

Advanced Bunny

robindel | from app

#1

Good info,  thanks
2019-07-11 06:02:33

Advanced Bunny

Mia2Freak | from app

#2

this is good, only if it worked. problem is there's no acknowledgement of feedback recieved. it's only human to have a response.
2019-07-12 02:39:05
Noted, thanks
2019-07-12 11:16:16

Advanced Bunny

BrunoSPFC | from app

#4

Great article but do they really receive?! I'm asking because I sent 3 and didn't have any feedback.
2019-07-12 12:29:24
Great as always
2019-07-12 13:59:54
HelloPiotr
Well done..thanks
2019-07-12 17:55:56
Never had a response or update. Kind of suggests it's a waste of time. I'm sure it isn't but you don't get a second chance to make a first impression..
2019-07-13 15:56:56
cheers I always do this anyway
2019-07-14 20:40:37

Advanced Bunny

EL Poeta | from app

#9

i'd like to se mi9t pro.... finger crossed!
2019-07-16 17:01:20

Master Bunny

dalem | from app

#10

nice tutorial,. thank
2019-07-16 18:58:27
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