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Redmi 5/Plus

[Q&A] NO SOUND IN REDMI 5 PLUS

2019-04-27 03:51:47
1228 10
Hi everyone!

I just bought redmi 5 plus a month ago. I updated my miui via OTA (v. 10.2.1, if I'm not mistaken). Then, after a few days, the sound capability of miui went out. I cannot play a single sound, even the notification sounds. Whenever I choose a notification sound, the phone says error. With this concern, I thought to myself that there's something wrong with the ROM I updated (not the hardware of my phone, i.e. speakers).

So I flashed my ROM, but the problem still persist. Do you think there's a problem with the hardware? Thank you very much in advance!

2019-04-27 03:51:47
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Device team

RAUNAKniroula | from Redmi 5

#1

hi,
try resetting your device or do clean flash via mi flash tool....
2019-04-27 05:24:49

Rookie Bunny

lloyd_07 Author |

#2

RAUNAKniroula replied at 2019-04-27 17:24:49
hi,
try resetting your device or do clean flash via mi flash tool....

How am I going to do clean flash? I already flashed my ROM.
2019-04-27 05:33:58

Rookie Bunny

lloyd_07 Author |

#3

My earphones cannot even recognized by my phone now.
2019-04-27 05:36:21

Feedback Team

Sampath madurai | from Redmi Note 4

#4

Dear user
Thanks for your report, kindly do CIT Test Manually for Mic, Speaker and Ringer if it's ok visit nearest Mi service centre they will Assist you.
Thanks
2019-04-27 05:49:14

Rookie Bunny

lloyd_07 Author |

#5

Sampath madurai replied at 2019-04-27 17:49:14
Dear user
Thanks for your report, kindly do CIT Test Manually for Mic, Speaker and Ringer if it's ok ...

How am I going to do CIT test?
2019-04-27 05:52:26

Feedback Team

Sampath madurai | from Redmi Note 4

#6

lloyd_07
How am I going to do CIT test?

Kindly go to Settings > About Phone>Tap Kernal Several Times >HarewaeTest Select
2019-04-27 05:57:04

Rookie Bunny

lloyd_07 Author |

#7

Sampath madurai replied at 2019-04-27 17:57:04
Kindly go to Settings > About Phone>Tap Kernal Several Times >HarewaeTest Select

I tested the speakers already. There's no sound. What could that mean? Is it hardware issue?
2019-04-27 06:00:54

Advanced Bunny

zaynmalikcorp | from Redmi Note 7

#8

if its confirmed hardware issue u can ask for warranty
2019-04-27 07:15:31

Device team

RAUNAKniroula | from Redmi 5

#9

lloyd_07
How am I going to do clean flash? I already flashed my ROM.

flash via mi flash tool
2019-04-27 07:55:02

Feedback Team

Sampath madurai | from Redmi Note 4

#10

lloyd_07
I tested the speakers already. There's no sound. What could that mean? Is it hardware issue?

kindly visit nearest Mi service centre they will assist you.
Thanks
2019-04-27 09:17:03
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lloyd_07

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