Customer feedback

[Sales] Complaint / Grievance against Mi India Customer Helpline Defected Redmi Note 4.

2017-02-14 08:08:43
2546 26
I ordered a Redmi Note 4 on 1st Feb 2017(ORDER ID :5170201226505982), when i received it i found it faulty. Immediately i contacted the MI customer care.
When i requested to replace the faulty piece, with a new piece, this is the copy pasted line that they put in every mail
  "We would like to inform you that your issue has been escalated to the relevant team so we would like to request to you kindly wait for some more time we will get back to you as soon as possible"

Now they have even stop responding to my mails & phone calls.
This is an  ethical behavior my MI India, wherein they have first given me a faulty product , and now instead of replacing it with a new piece, they have  even stopped responding to my mails & phone calls.

pls get this issue resolved and stop harassing your customers.

I suggested to others buyers dont buy any product from mi india.Very bad cutomer service.After more than 15 days i dont get replacement.



An unsatisfied Customer
Jayeshkumar Lakum



2017-02-14 08:08:43
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We apologize for the inconvenience caused to you.
can you please share the Incident no which was shared by our Customer service team.
2017-02-15 05:06:49
Here to help!!!

Bunny Novato

Paritosh Rai | from mobile

#2

Same seen happen with me, I had booked mi note 4 on 29 sept & received on 03/10. The piece is damaged & charger also get heated. I complaint on customer care but no reply from them. Hopeless Service. Can anyone help me for this, Almost 15 days had passed
2017-10-19 22:46:33

Bunny Novato

Sharmaine Swu | from mobile

#3

Courier reject delivering shipments and mi India provides no response for the deliver of the products. Need complete Resolution.  Why are my shipments returned pls re attempt the delivery, to deliver the product. I want the parcels sir, I want complete resolution. Kindly reattempt the delivery. I want these products.   Kindly re attempt and deliver the products . Followings are the mi account's Order Number with tracking/AWB no of Delhiver Courier:- kindly check  either by order no or by tracking no and arrange for next day delivery:-  Order ID-     5171009625735832 Tracking No. 354540621780  Order ID.     517100962733876 Tracking No.   354540610381  Order ID.     5171009598790431 Tracking No.  354540615034  Order ID.     517100962573521 Tracking No.    354540623110  Order ID.   5171009598730349 Tracking No.354540596171  Order ID. 5171006513280103 Tracking No.  354540162871  Order ID.  5171006513350214 Tracking No.354540163335  Order ID.  5171009625735727 Tracking No. 354540623504  Order ID. 5171009598600527 Tracking No. 354540621931  Order ID. 5171008591555636 Tracking No. 354540594255  Order ID.  5171014763490806 Tracking No. 69569755194 (bluedart)  Order ID.  5171014763453002 Tracking No.   69569756082  Order ID.  5171009625731350 Tracking No.   354540599704  Order ID.   5171009598730868 Tracking No.    354540599122  Order ID.   5171005485862003 Tracking No.  354539988486  Order ID.   5171009625730072 Tracking No.   354540618394  Order ID.   5171005485651500 Tracking No.  354540022090  354540023696 354540023534 354540026673 354540026334 354540028364 354540027594 354540031901 354540031901 354540030685  Kindly re attempt the delivery Please mail the delhivery courier to deliver the item. I'll self collect it tomorrow not 1 or 2 but all,  Kindly call me by this no. Ph.no 7005129279 8974538758
2017-10-27 01:50:43

Bunny Novato

1706834787 | from Redmi Note 4

#4

I am using note 4
2017-10-27 03:32:44

Bunny Novato

1746373527 | from mobile

#5

I have ordered redmi y1 lite  cash on delivery on 8 nov 2017 , today date is 10 nov but my order is not received me, so please send me my product my order no. IsYour mi.com  shipment with AWB Number 354543395014  & Order no. 517110858100993701 is out for delivery. Please keep Rs 6999.0 cash ready. Track your shipment here: http://www.delhivery.com/track/package/354543395014        




And my address is okk
2017-11-09 20:56:01
Nisar Sk replied at 2017-02-15 15:36:49
We apologize for the inconvenience caused to you.
can you please share the Incident no which was sha ...

Hello
So this seem to be a stqandard issue you guys create. I ordered an MI max 2 and it was  a faulty devidce delivered to me. I am chasing your custoemr care since 4 days to get it replaced. I have raised complaint within 24 hours of receiving the hand set. My incident number is 171124-017455

Why dont you guys improve your custoemr service?? reaching top is easy but maintaining is not easy. If you screw up customers, you will loose out on the long run. Pls resolve my issue
2017-11-27 06:24:07
Hello, no one is respnding to my complaint. Incident number 171124-017455. I was delivered a faulty phone and it is your duty is resolve it. 3 days over and still no replies????
2017-11-27 06:24:50

Bunny Novato

1745802831 | from mobile

#8

Very bad service centre mi.  Employee u appointed in ur centre they are only sitting their for earn money they advise to give me money for under warranty such a bed service
2017-12-06 10:54:05

Bunny Novato

1745802831 | from mobile

#9

I really disappointed with mi and this is my last my phone now  i have mi note 4 and this phone have earphone plugin problem when i show to ur eployee they told me this is chargable becouse this is outer body they said me they have to change my phone mother board then i said no to him and i show my phone to local shop he repair my phone without money only using air in earphone jack
2017-12-06 10:57:53

Bunny Novato

1745802831 | from mobile

#10

Plz audit ur mp nagar habibganj service centre they are getting money from their underwarranty costumers
2017-12-06 10:59:45
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