In order to fulfill the basic functions of our service, the user hereby agrees to allow Xiaomi to collect, process and use personal information which shall include but not be limited to written threads, pictures, comments, replies in the Mi Community, and relevant data types listed in Xiaomi's Private Policy. By selecting "Agree", you agree to Xiaomi's Private Policy and Content Policy .
Agree

Redmi

[Discussion] [URGENT HELP NEEDED!] - Xiaomi Redmi 4A 32GB: PIN suddenly changed to request for password?

2018-03-01 11:37:18

2,722 18

Master Bunny

Chinito | from Mi A1

#1

JDH I'm still researching for a way without having to hard reset your phone. Hang on.
2018-03-01 14:00:53
Reply Report

Master Bunny

Chinito | from Mi A1

#3

JDH most of the search I got are ending up hard reset. :( This will wipe out your data like a factory default. Try also searching in google I may have missed some search results.
2018-03-01 14:16:32
Reply Report

Master Bunny

Chinito | from Mi A1

#6

JDH
Thanks Chinito. i'm looking at the same search results. I really don't want a hard reset and lose  ...

Did u install something last night? Remember any stuff u did that might cause this? Did u receive an update for MiUI? There's so many factors of the cause, it can be a malware that suddenly got installed without you knowing. Pin to password will not happen by itself without us changing it, unless malware or a bug from MiUI did this.

Btw, did you back up your photos and contacts to your google account? Check it. Changed your google password too pls. Im just thinking ahead of risk.
2018-03-01 14:36:42
Reply Report

Master Bunny

Chinito | from Mi A1

#7

If all your photos and contacts are backed up. Good. Then decide if you want to reset your phone or wait a bit. Just to make sure bro, u don't have any credit cards or personal info saved in your phone right? Sorry im just concerned if this is a malware then we have to safeguard your data. Go to all your email accounts, online banking accounts that use in your phone and reset all passwords. Lets take this step first rather than finding the root cause. I'm paranoid hehe but it's for your own good.
2018-03-01 14:41:03
Reply Report

Master Bunny

Chinito | from Mi A1

#9

1738923200
is there and external sd card on redmi 4a? maybe can take take out, but i think internal storage can ...

Agree remove your SD card JDH. Remove sims. Then restart the phone and test. If u save and back up to Mi cloud then good. At least u have a way to retrieve your data if it comes you have to do hard reset.
2018-03-01 14:44:16
Reply Report

Master Bunny

Chinito | from Mi A1

#12

JDH
Thanks guys! Appreciated

Didn't install anything unless it was a MI automatic update that i didn' ...

Hope u have another phone to insert your sim so you can get those OTP sms. Yeah very frustrating. Hopefully this gets sorted out.
2018-03-01 15:21:30
Reply Report

Master Bunny

Chinito | from Mi A1

#16

JDH
Just to udate - Service centre finally replied me and basically told me to wipe and reset. Ah well,  ...

What?! Did they even advise they will report this bug to Xiaomi? So what will Xiaomi do to avoid this to other Mi users? Anyways, a problem not resolved - not so user centric. Haiz.  (。ŏ﹏ŏ)

JDH, were u able to retrieve your files(photos and contacts)? Did u check your google or Mi cloud account?
2018-03-05 12:31:13
Reply Report
  • Followers

    0

  • Threads

    1

  • Replies

    5

  • Points

    20

Copyright©2016-2019 Xiaomi.com, All Rights Reserved
Content Policy

Quick Reply To Top Return to the list