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[Other] xiaomi video doorbell instalation Problem

2019-07-03 15:39:19
208 4
I'm very happy with the device, but after the battery change, it was no longer in the Mi home app and when I tried to install it again I got the message "someone else is paired with the device".  Is there a factory reset, except just the reset button? Thanks
2019-07-03 15:39:19
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hanizzo | from Mi MIX 2S

#1

Hello, are you still on the same account?
best regards,
2019-07-18 03:11:20

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6160728962 Author | from Redmi Note 5

#2

hanizzo
Hello, are you still on the same account?
best regards,

yes still the same account… the Vacuum Robot is normaly working
2019-08-07 00:22:59

Moderator

hanizzo | from Mi MIX 2S

#3

6160728962
yes still the same account… the Vacuum Robot is normaly working

hello,
that's really strange..so you didn't switched to another region?
You can try to reinstall the mi home App and log in again..Sometimes doing this magically fix a lot of bugs.
please let me know
best regards,
2019-08-07 08:25:50

Rookie Bunny

6160728962 Author | from Redmi Note 5

#4

gYesterday I found the solution ... The problem was that my wife had installed the app and the doorbell was in it ... .Although she had uninstalled the app, came the message that another is paired with the device ... .As I the app  On the smartphone installed by my wife, he has the doorbell immediately displayed ... end well, all right
2019-09-18 07:33:25
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