Customer feedback

[Service] WHY MY REDMI NOTE 3 BATTERY BLAST

2017-05-12 10:10:34
880 11
Hello all Mi family,
Dinesh here,
On 23th Jan 2017, my Redmi note 3 battery was blast, when I was using at my office. I make a complain vs mail. The responsed was to send the invoice and the phones to the following person.
Incident ID:-170123-014272
Manjunath:
Address: Xiaomi Technology India Private Limited, 5th floor, Block Delta, B Block, Embassy Tech Square, Inside Cessna Business Park, Marathahalli Outer Ring Road, Kadubeesanahalli, Varthur Hobli, Bangalore – 560103
Once I send the phone, invoice and all the accessories to them, they stopped responding to all my mails. However I, continue sending the chain of mail including DTDC invoice.
Sometimes I make call to MI customer service and they told me that once the investigation is over they will call me back. But never responded a call or a mail from MI.
On 6th February 2017, when I contacted MI customer care they told me that the case has been closed. They told me that"I poke the battery". Which is really impossible.
I requested the investigation invoice however, couldn't give me back.
Finally I requested to speak with manager. He told me that I ll not get the invoice of investment but they ll returned my damaged phone.
Till today I haven't​ got my phone back nor any response from MI.
As a customer I need the right to know what's really happened to my phone and why I don't get any warranty.
I need my damage phone and the investigation information..
Please see the attachment


2017-05-12 10:10:34
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Sidharth Nargotra | from Redmi Note 4

#1

Bang with a Buck!!!
2017-05-12 14:30:29

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#2

Sidharth Nargotra
Bang with a Buck!!!

that's true..
2017-05-12 19:21:41

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#3

Sidharth Nargotra
Bang with a Buck!!!

Hello MI official could you please give me any solution....
2017-05-12 19:22:33

Bunny Avanzado

1614504805 | from Redmi Note 3

#4

As per my analysis, once we purchase then they will not handle us
2017-05-13 03:13:38

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#5

hello Mi r u there
2017-05-13 09:19:03

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#6

1614504805
As per my analysis, once we purchase then they will not handle us

yes, once we purchased, there is no warranty or any support from mi... it's our own responsible cause we choose wrong brand
2017-05-15 09:10:09

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#7

Dear Sir Manu Kumar Jain...
please try to give response instead of deleting comments from Facebook...
2017-05-15 21:04:29

MIUI Translator team

qamit | from Redmi Note 3

#8

Really ?    
2017-05-15 21:54:34
Thank You..
Regards,
Amit Karmakar.

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#9

qamit
Really ?

yes, it's really happened... everything is in front of ur eyes... we can also see the response of MI...
2017-05-16 05:11:41

Bunny Avanzado

Dinesh Thokchom Author | from Redmi Note 3

#10

hello MI team... could you please give me back my damage phone and investigation report to feel happy...  That's my property not yours. I paid for the phone
2017-05-16 08:41:51
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