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[Chat] Redmi Note 5: Screen Issue

2018-09-18 10:27:43
694 5
This post was edited by xaviertansync at 16:29, Sep-30-2018

After a series of LCD replacement, my screen are lagging. Nonetheless, I had the LCD replacement twice, and yet the screen issue are yet to be resolved. Is it a known bug or an LCD issue?
2018-09-18 10:27:43
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Teoh Tiong Yong | from app


This post was edited by xaviertansync at 15:35, Sep-30-2018

At which place, have you gotten your device repaired?
2018-09-20 11:30:57
By Mi Fans, For Mi Fans

Zombie Bunny

1861484638 Author | from app


This post was edited by xaviertansync at 15:43, Sep-30-2018

A phone repair shop...however, before visiting the phone repair shop, I make a move to the place where I bought this device from. The person who attended to this issue stated that there is no warranty covered for this issue and that one would have to fix it themselves.

Yet, I'm still two months in on using this device... a tad bit frustrated to be honest... There were times where I call the service centre in which my calls were ignored... The line were accessible > calls went through but the call was unanswered. Besides that, before visitng the phone repair shop, I had inquired about the status of the warranty only to found out that the distance between my house to the service centre is at a range of 80km. This is ridicuously far and time consuming. Frankly speaking, I'm quite frustrated yet disappointed at the same time..
2018-09-20 21:49:25
This post was edited by xaviertansync at 16:26, Sep-30-2018

So you bought a phone without a warranty?
Is the phone a first hand or second hand device?
Regards to the warranty issue, please have it check with the sellers first before you made a decision to buy a device.
Nonetheless, if the customer service line is busy, try calling it in another day and see
2018-09-25 06:51:48

Zombie Bunny

1861484638 Author | from app


This post was edited by xaviertansync at 16:27, Sep-30-2018

There is a warranty covered for this device, however the seller reinstated that the warranty came with this device would not be liable for any LCD replacement. And, towards your query about the device's status, yes it's a first hand device (Original)
2018-09-25 07:42:35

Rookie Bunny

grapox | from app


This post was edited by xaviertansync at 16:28, Sep-30-2018

Try to use the warranty and claim a LCD replacement from the seller and see if it works
2018-09-27 12:11:05
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